General terms and conditions
Scope / Object
1.1 These general terms and conditions (hereinafter referred to as “GTC”) of 12th Management Sàrl (hereinafter referred to as the “Seller”) apply to all contracts of sale which a private individual or company (hereinafter referred to as the “Customer”) concludes with the Seller for goods displayed by the Seller in its online shop. Unless otherwise agreed, the inclusion of the Customer’s own terms and conditions is excluded.
The Seller reserves the right to amend these General Terms and Conditions at any time. However, the version valid at the time of the order cannot be unilaterally modified for an order in progress.
1.2 A private individual within the meaning of these General Terms and Conditions of Business is any natural person who enters into a legal transaction for a purpose which is not primarily attributable to his or her commercial or professional activity, whether self-employed or not.
A company within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity, and which is acting in the exercise of its commercial or professional activity, whether independent or not, at the time the legal transaction is concluded.
1.3 Company information
- Company name: 12th Management Sàrl
- Registered office: Rue de la Pierre-à-Mazel 39 c/o Microcity ,2000 Neuchâtel, Switzerland
- Registered with the Registre du Commerce du Canton de Vaud under number: CHE-420.986.821
- Legal representative: Michel Teweles
- Contact: info@rvow-watch.com
- Shop website address: https://rvow-watch.com
2. Customer status
By placing an order via the website, the Customer guarantees the following:
2.1 He/she is authorized to enter into legally binding contracts.
2.2 He/she is at least 18 years old.
2.3 If the Customer is a company within the meaning of Art. 1.2, the company’s representative guarantees that he or she is duly authorized to enter into legally binding contracts.
3. Conclusion of the contract
3.1 The product descriptions contained in the Vendor’s online shop do not constitute binding offers by the Vendor. They are indicative, although they comply with the legal requirements regarding the display and indication of prices.
3.2 The Customer may submit the offer via the order form integrated into the Seller’s online shop. After placing the selected goods in the virtual basket and completing the electronic ordering process, the Customer submits a legally binding contractual offer in respect of the goods contained in the basket by clicking on the button which completes the ordering process.
3.3 The Seller may accept the Customer’s offer within a period of five days by sending the Customer a written order confirmation or an order confirmation in text form (by e-mail), receipt of the order confirmation by the Customer being conclusive in this respect.
The period for acceptance of the offer begins on the day after the Customer sends the offer and ends on the expiry of the fifth day. If the Seller does not accept the Customer’s offer within the aforementioned period, this will be considered as a rejection of the offer, with the consequence that the Customer will no longer be bound by his declaration of intent.
3.4 Before placing an order via the Vendor’s online order form, the Customer may recognize any input errors by carefully reading the information displayed on the screen. An effective technical means of better detecting input errors may be the browser’s zoom function, which enables the screen display to be enlarged. As part of the electronic ordering process, customers can correct their entries using the usual keyboard and mouse functions until they click on the button that completes the ordering process.
3.5 The French and English languages are available for the conclusion of the contract. In the event of a dispute, the French language will prevail.
3.6 As a general rule, orders are processed and contact established by e-mail. The Customer must ensure that the e-mail address he/she provides for order processing is correct so that e-mails sent by the Vendor can be received at this address. In particular, when using anti-spam filters, the Customer must ensure that all e-mails sent by the Vendor or by third parties appointed by the Vendor to process the order can be delivered.
4. Cancellation policy
4.1 The Customer is entitled, within 14 days of receipt of the watch and without having to justify the reason, to return the order at his own expense. The watch must not have been worn and must be returned in its original packaging. In this case and after inspection of the watch on receipt by 12th Management Sàrl, a refund may be made within 30 days. To do this, each returned product must be in its original packaging, accompanied by the delivery note and all accessories.
4.2 The right of withdrawal is excluded for personalized products.
4.3 The right of withdrawal may only be exercised using the form contact us, available on the Seller’s website. Once your request has been validated by the seller, you will be given the name of a carrier and a transport number.
5. Prices and terms of payment
5.1 The online shop contains a large number of products and although the Seller does its best, it is always possible that some of the products listed on the Site are not listed at the correct price. Normally, prices are checked for accuracy during the delivery process. If the correct price of a product is lower than the price listed on the Site, the Seller will charge the lower amount when dispatching the product. If the correct price is higher than the price indicated on the Website, the Seller may, at its discretion, either contact the Customer before dispatching the Product or refuse the order and inform the Customer of the refusal.
5.2 The Seller is not obliged to deliver a Product at a false (lower) price if the pricing error is obvious and manifest and can reasonably be considered by the Customer as a false offer, even if an order confirmation with the wrong price has already been sent to the Customer.
5.3 The prices indicated are retail prices.
For Switzerland, prices include not only shipping and packaging costs, but also the statutory value added tax (VAT) of 8.1%.
For all other markets, prices are exclusive of VAT. In this case, value added tax or other taxes applicable in the Customer’s country and any customs clearance costs are not included and must be borne by the Customer (see art. 5.4). For shipments within Switzerland, shipping and packaging costs are included in the price. For deliveries within the European Community, a flat-rate charge of CHF 40 will apply. The same applies to shipments outside the European Community, where a flat rate of 70chf will be applied.
5.4 For deliveries abroad, additional costs may be incurred. The Seller is not responsible for these costs, which are borne by the Customer. These include, for example, the costs of transferring funds by credit institutions (transfer costs, exchange costs, etc.) or import duties or taxes (customs duties, etc.). Such charges may be incurred in connection with the transfer of funds even if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.
5.5 The Customer will be informed of the payment method(s) in the Seller’s online shop.
5.6 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.
6. Terms of delivery and dispatch
6.1 The Seller only delivers its products within Switzerland and the Member States of the European Union, unless specifically requested by the client.
Unless otherwise agreed, goods will be delivered to the delivery address indicated by the Customer. Shipments outside Switzerland are made by international transport specialists such as DHL, Fedex or UPS (at the seller’s discretion).
The delivery address indicated when the order is processed by the Seller shall be deemed authentic for the purposes of processing the transaction.
6.2 If the delivery date specified in the Order Confirmation cannot be met, the Customer will be informed immediately and will be given a new delivery date. If the Customer does not accept the new delivery date, they may cancel their order free of charge and receive a refund of the purchase price paid for the product(s).
6.3 If the transport company returns the goods dispatched to the Seller because delivery to the Customer was not possible, the Customer will bear the costs of the delivery not made.
This does not apply if the Customer is not responsible for the circumstance which led to the impossibility of delivery or if the Customer has been temporarily prevented from accepting the service offered, unless the Seller has given the Customer reasonable notice of the service.
6.4 Collection of products is not possible for logistical reasons.
7. Transfer of risk and ownership
7.1 The goods ordered on the Vendor’s website become the property of the Customer as soon as the purchase price has been paid in full.
7.2 The transfer of risks takes place as soon as the goods are delivered to the Customer. The risks, within the meaning of this provision, are those associated with damage to the product or caused by its use, handling or storage. The risks associated with the return of a product, for whatever reason, shall be borne by the Customer.
7.3 If the Seller has accepted payment by instalments for the goods, it retains ownership of the goods delivered until full payment of the purchase price due.
8. Liability for defects / Warranty
8.1 The warranty period for defects is 2 years (24 months) from delivery of the goods. An additional year’s guarantee is offered if the customer validates this opportunity on the Rvow-watch.com website.
8.2 In accordance with applicable law, the Customer must immediately notify the Seller in writing of any defects found. If the Customer fails to do so, he will lose his warranty rights in respect of the defects. No warranty shall apply to watch crystals or bracelets.
8.3 All warranty claims must be accompanied by one of the following documents:
– the international warranty card with stamp, date of purchase and product reference.
– the original invoice or delivery note.
8.4 In the event of a defect, the Seller is obliged to repair or replace the defective product. If repair or replacement is not possible, or if this would cause excessive delays or costs, the buyer may demand a reduction in the price or, in certain cases, cancellation of the sale and reimbursement of the purchase price.
9. Data protection
9.1 All information concerning the protection of personal data that the Customer communicates in the context of purchases made on the Website is contained in our Privacy Statement, which is available for downloading from the Website.
9.2 The Customer has the right to access, oppose and rectify his/her personal data at any time by writing, by post and providing proof of his/her identity, to 12th Management Sàrl, Domaine des Pins K, 1196 Gland, Switzerland.
10. Intellectual property rights
10.1 12th Management Sàrl and/or Michel Teweles are the owners of the intellectual/industrial property rights (e.g. copyrights, trademarks, patents, design rights, etc.) on all information, software, documentation, data, data structures, services, logos, trademarks, designs, texts, video files, audio files, images and other content (hereinafter referred to as “Content”) published on or used as part of the Website or any downloadable catalogue.
10.2 The absence of any mention of intellectual/industrial property rights does not mean that the elements of the Website are not covered by a right belonging to 12th Management Sàrl and/or Michel Teweles or to a third party.
10.3 The Content of the Website and/or downloadable catalogue may only be downloaded, displayed and/or printed for private, non-commercial purposes.
10.4 No Content may be used for the purpose of manufacturing derivative products, nor for the purpose of reselling the products on the site without the express authorization of 12 Management Sàrl.
11. Applicable law and place of jurisdiction
11.1 For situations not covered by these general terms and conditions of sale, Swiss substantive law applies in addition.
11.2 The place of jurisdiction is the Canton of Neuchatel, Switzerland. This applicable law and place of jurisdiction are exclusive.